KeepKey FAQ

How To

1. How do I recover my device from seed? Check out our recovery guide (opens in a new tab).

2. How do I send Bitcoin with my KeepKey? Refer to our Sending Bitcoin guide (opens in a new tab).

3. How do I update my firmware? Follow our Updating your KeepKey guide (opens in a new tab).

4. How do I use the Pin cipher? See our guide on Understanding the KeepKey PIN (opens in a new tab).

5. How do I wipe my KeepKey? Check our How to wipe your KeepKey guide (opens in a new tab).

6. Can I use a KeepKey with my Phone? No, KeepKey requires a USB connection to KeepKey Desktop and is only compatible with Windows/MacOS/Linux.

7. What Coins can I use with KeepKey? View our coin support page (opens in a new tab).

8. I can't find XRP/DASH/DGB in my dashboard. How do I use my Ripple? ShapeShift has removed support for these assets. You can find our new standalone applications (opens in a new tab) for managing these assets.

General

1. Is KeepKey Open Source? Yes! KeepKey firmware has a deterministic build process. The community can audit every release we have made over the last 9 years. More information: Deterministic Build process (opens in a new tab).

2. How do I buy crypto? ShapeShift makes it simple to buy/sell crypto and is integrated natively inside KeepKey Desktop! Read more about ShapeShift here (opens in a new tab).

3. Can I trade and swap crypto? Yes! Our native Thorchain integration allows frictionless native swapping without using wrapped tokens on bridges. Read more here (opens in a new tab).

4. Is KeepKey owned by ShapeShift DAO? No, KeepKey is owned and operated by former employees of ShapeShift independently. KeepKey continues to fund the ShapeShift DAO. KeepKey Workstream (opens in a new tab).

5. How do I use ShapeShift with my KeepKey? ShapeShift is listed in our dapp store. How to open ShapeShift (opens in a new tab).

Troubleshooting

1. My KeepKey is not recognized by my computer Check out our troubleshooting guide (opens in a new tab).

2. I can't get ShapeShift.com or KeepKey Desktop to recognize my device, what do I do? You can use KKcli to update your firmware. Using KKcli to debug your KeepKey (opens in a new tab).

3. What do I do if I lose my PIN? Wipe your device and proceed with recovery.

4. What do I do if I lose my KeepKey? Purchase a new KeepKey and proceed with recovery.

5. What do I do if I lose my Recovery Phrase? Purchase a new KeepKey. Initialize and set up the new device. Transfer your funds to the new device.

General Security

1. What makes KeepKey unique compared to other hardware wallets? Read about the industry and the reasons behind the prevalence of myths when it comes to hardware wallet security. 5 Myths about Hardware Wallets (opens in a new tab).

2. Can I self-custody bitcoin between multiple devices with multi-sig? Yes, check out our Electrum Multi-sig Guide (opens in a new tab).

3. How do I protect my funds from physical attacks, for instance a stolen or lost device? Protect your assets from physical attacks with a BIP39 Passphrase. Securing your KeepKey (opens in a new tab).

Web3 Community

1. Can I use my KeepKey with Uniswap? Yes, you can use Uniswap and most web3 applications via wallet-connect. See our dApp guide (opens in a new tab).

2. How do I participate in DAO governance with my KeepKey? You can use the Snapshot dapp guide (opens in a new tab).

Developer Community

1. How do I Integrate KeepKey into my app or service? See our developer guide for building multi-chain dApps with the KeepKey-sdk (opens in a new tab).

2. What is the KeepKey REST API? KeepKey REST API is the primary interface for integrating KeepKey into your application. KeepKey REST API (opens in a new tab).